Who We Are
Aurora WoodWorx is a UK-based timber supplier. Our website is aurorawoodworx.co.uk. You can contact us at [email protected] with any privacy-related queries.
Aurora WoodWorx
Privacy Policy
Last updated: September 2026
Aurora WoodWorx ('we', 'us', 'our') is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.
What Data We Collect
We may collect your name, email address, delivery address, phone number, and payment information when you place an order or submit an enquiry. We also collect technical data such as your IP address, browser type, and pages visited via cookies and analytics tools.
How We Use Your Data
We use your data to process and fulfil your orders, respond to enquiries, send order confirmations and delivery updates, improve our website, and comply with our legal obligations. We do not sell your personal data to third parties.
Legal Basis for Processing
We process your data on the following legal bases: contract performance (to fulfil your order), legitimate interests (to improve our services and prevent fraud), legal obligation (to comply with UK law), and consent (for marketing communications, where applicable).
Cookies
Our website uses essential cookies to ensure it functions correctly, and analytics cookies to understand how visitors use our site. You can manage your cookie preferences through your browser settings. By continuing to use our site, you consent to our use of essential cookies.
Third-Party Services
We use Stripe to process payments securely. Stripe is PCI-DSS compliant and processes your payment data under their own privacy policy. We may also use delivery partners and courier services who receive your delivery address to fulfil your order.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Order records are typically retained for six years in accordance with UK tax law.
Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data; to restrict or object to processing; and to data portability. To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Questions about this policy? [email protected]